FAQs

Have questions? Here you’ll find the answers most valued by our partners. Step-by-step instructions and support.

What’s the minimum commitment?

The minimum commitment on sign up is two months. This allows time for effective  integration of your YES team into your ways of working and flow of production, in turn maximizing the value of YES to your organisation. After the two months is up, you’re welcome to change your subscription package or cancel. Changing to a new package does not initiate another two-month minimum
commitment.

You can utilize the services of whichever roles you need during a month. For example, if you have an in-house instructional designer and only require the services of an eLearning developer, you can use all of your monthly hours on that person within your YES Team. The other services will still be available if your needs change.
Generally, hours are allocated per month and don’t roll over. The only exception is during your first month of service. If your allocated hours aren’t used in full during this time, we allow rollover of hours from the first month to the second month. However, to ensure your monthly hours aren’t wasted, you can use your YES team members to support other areas of the organization. If another department needs help styling a presentation pack, or putting together a communications piece, you can put your YES hours toward those pieces of work.

You can purchase additional hours for the month on an ad hoc basis. If the need is longer-term and you’ve already used your hours for the month, you can increase your package.

You have the flexibility to scale your package down for the next month. There’s no notice period required for a change of package, leaving you free to scale up or down as your needs change from month to month. To support resource planning, your YES Project Manager will schedule a monthly work forecasting session to review the previous month and make recommendations for the month ahead.

You can cancel your subscription at any time after the initial two- month commitment. However, we don’t offer a refund or partial refund if the subscription is cancelled before month end.

YES is a full-service eLearning development service, providing:

  • Instructional design for eLearning
  • eLearning builds in Articulate Storyline, Articulate Rise 360, Adobe Captivate and HTML
  • eLearning theme development
  • Microlearning
  • Updates and maintenance to existing eLearning product
  • Custom image
  • Video editing
  • Software screen captures and editing
  • Animation
  • Interaction development (Basic to Complex)
  • Workbook
  • Performance support tools

We don’t offer professional voiceover, although we can master audio provided by you. However, we can recommend providers.

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